Refund Policy

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Service not provided as booked
• Technical errors resulting in duplicate charges
• Cancellation by Click2Rides due to unavailability of drivers
• Significant deviation from the agreed route without passenger consent

2. Refund Process

To request a refund:

• Submit a refund request through the app or website within 7 days of the ride
• Provide details of the issue and any supporting evidence
• Our support team will review your request within 3-5 business days
• Approved refunds will be processed to your original payment method within 7-10 business days

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Rider cancellation after driver assignment (cancellation fees apply)
• Change of mind after service completion
• Traffic delays or route deviations due to road conditions
• Waiting time charges
• Cleaning fees for vehicle damage or spills

4. Cancellation Policy

Cancellation charges may apply as follows:

• Free cancellation within 2 minutes of booking
• ₹25 cancellation fee after 2 minutes but before driver assignment
• ₹50 cancellation fee after driver assignment
• Full fare charged if driver arrives at pickup location and rider doesn't show

5. Partial Refunds

In some cases, partial refunds may be issued for service issues that don't warrant a full refund. The amount will be determined based on the nature and severity of the issue.

6. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by contacting our customer support team with additional details or evidence.

7. Contact Information

For refund-related inquiries, please contact:

• refunds@Click2Rides.com
• +91 98765 43210
• 123 Ride Street, City, State 560001